Technical Support Advisor - MOD

  • Job Reference: BSP402291
  • Date Posted: 29 February 2024
  • Recruiter: Bluestream People
  • Location: Reigate, Surrey
  • Salary: £23,000 to £33,000
  • Sector: Engineering, Business Support, Satellite, Business Support > Customer Support, Engineering > Communications Systems, Engineering > VSAT
  • Job Type: Permanent
  • Contact: Belinda
  • Email: info@bluestreampeople.co.uk
  • Telephone: 01235838868

Job Description

As Technical Support Advisor – MOD  you will provide support for military applications both land and sea based. Together with 1st /2nd line network operations support including monitoring of NSSL’s VSAT Networks and its BGan POP.

As Technical Support Advisor – MOD  you will be part of a friendly, supportive Global Customer Support Centre and report to Head of Operations.

Your day-to-day responsibilities will include

  • Liaising with the internal MoD projects and engineering teams and monitor and responding accordingly to the MoD Escalations email inbox
  • Responding to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA’s are met..
  • Providing 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding
  • Managing inbound calls as required by the Shift Supervisor
  • Monitoring the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues.
  • Managing cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups

Experience required

  • Royal Navy communications systems
  • Customer facing experience
  • Ability and willingness to continuously learn and support new systems and services
  • Inmarsat and/or VSAT operational, service or technical experience
  • In depth technical knowledge of at least some of the following customer equipment or systems o NAICIS, MNE, SCOT, LC2, IRL
    • Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX  o Cobham Seatel, T&T and Intellian VSAT equipment
    • Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya o 3G/4G Wireless LTE 
  • Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches
  • Network Operations experience

Rewards/Benefits include

  • Competitive base salary
  • Annual bonus based on company and individual performance
  • Pension matched up to 7.5%
  • On completion of probation, you will be eligible to with work from home Wednesdays and Fridays, or have “Time in Lieu” (work up to 1 hour per day before or after work to gain extra day off per month)
  • 25 days holiday, plus bank holidays
  • Onsite Gym
  • Free parking

Company

A highly established and successful communications service provider, with deep customer understanding and engineering skills who deliver integrated, affordable, and assured solutions to customers’ worldwide. A growing and ambitious company in an exciting sector, which can offer excellent potential for career progression.

Maritime Communication Systems | VSAT | Inmarsat | Cobham Seatel | 3G | 4G | Wireless | IP | Network | CISCO | HP Switches |

 

Bluestream People are an Equal Opportunities Employer and operates as an Employment Agency for permanent recruitment and an as an Employment Business for temporary / contract recruitment.